Last time I went for an oil change I waited 2 hours. Two hours for a 15 minute job. Today I went to the tech and told him that I was there and he promised to get my Jeep in as soon as he finished his current service. In and out in 20 minutes!
Another customer complained about the fact that I got special treatment and I told him that when he’s bought 7 cars from the same dealership he too could get special treatment. The salesman I was talking to walked away trying not to laugh out loud. The complainer was not happy with my answer, but since I too am a customer, it didn’t matter much to me.
Lithia Jeep also sells Chrysler and Dodge type vehicles, so talk to Marc Golan and tell him Glen sent you and that unless he wanted me in there to negotiate for you he better give you a great deal!